What Clients Say About Us…

It’s important that you know what sellers have to say about their experience with us. In the end, it’s about finding the right solution for you. And we work hard to see if we can find one that works for you. It’s about earning and keeping your trust in the sales process. After all, selling a house is one of the biggest financial decisions you will make. Of course, you want to work with someone that not only has the right level of experience but whom you can trust to handle the sale properly, keep you updated and work with you through any potential issues that might arise.

With all the companies that buy houses reviews online, how do you find the right one? We suggest reading verifiable reviews, asking questions, and if need be, asking for references. It’s pretty easy to do some credible research online nowadays. It’s also important to ask questions, even ones that might be uncomfortable. Why worry about it when you can just ask? Personally, I encourage it.

Below, you can read what clients have said about us in the past. And feel free to check us out on these reputable review sites: Yelp (5-Star reviews), the Better Business Bureau (we maintain an A+ rating), Zillow, Houzz, TrustLink and Google Reviews (5 Stars).

Bottom line, we’re not happy if you’re not happy. That’s why we will maintain an open line of communication with you both during and after escrow. Don’t hesitate to call us at any time with your questions or concerns. That’s what we are here for. And if we don’t know the answer, we are only a phone call away from someone who is.

Want to share your own experience with us? We’d love to hear from you. Send us a note to let us know what working with The Shenbaum Group, Inc. has been like for you.

The Shenbaum Group, Inc.

“I appreciate all the help you guys gave me with my problems and buying my house.”

Inherited Altadena House“The Shenbaum Group was very helpful to me and my family. I appreciate all the help you guys gave me with my problems and buying my house. Thanks to all of you, it was a pleasure doing business with you. Much love.”

5 Star Reviews

The Shenbaum Group, Inc.

“I knew that she was the buyer I was willing to work with on the sale of our home.”

Los Angeles Fixer“From the first time I spoke with Jennifer, I knew that she was the buyer I was willing to work with on the sale of our home. Even though we ran into a few minor issues during the process, she was very patient and ready to help in any way she could to make the transition as smooth as possible. Very professional!! Thanks again.”

5 Star Reviews

The Shenbaum Group, Inc.

“One of the most honest people I have met in my sixty-two years

“Sold a house that had been in the family for just over fifty-three years to Jennifer, an “all cash buyer” and one of the most honest people I have met in my sixty-two years. The appraised price of the house by a probate referee was only 4.76% higher than what I received from Jennifer who paid all the closing costs so I probably ended up with thousands more than had I sold it through a realtor with a 5% commission.”

5 Star Reviews

The Shenbaum Group, Inc.

“In every case, Jennifer treated my clients with the utmost respect, honesty, and fairness.”

“I’ve referred Jennifer to several clients I’ve met for home staging consultations. They were people who either didn’t live in the area and had inherited property or people who wanted to sell but didn’t want to deal with the rigamarole of selling a house. In every case, Jennifer treated my clients with the utmost respect, honesty, and fairness. She is just that kind of person. She explains very carefully what she is offering a home and why. No hard sell and no trickery. Everyone walks away feeling like they did the right thing.

I’ve worked with Jennifer on several of her remodel and flip projects also as a home stager. She is a pleasure to work with and she always gives me a beautiful home to work with. I look forward to working with her on future projects!”

The Shenbaum Group, Inc.

“I would highly recommend working with Jennifer”

Jennifer Shenbaum is the consummate professional. I recently had the privilege of working in a kitchen/house remodel with Jennifer and was impressed with her ability to make multiple decisions in a timely manner. Her organizational skills and attention to detail are truly the keys to her successful projects. I would highly recommend working with Jennifer if you are looking for a home or investment property.”

The Shenbaum Group, Inc.

“She is very kind and considerate of homeowners and works very hard to meet their goals and objectives.”

I have had several transactions with Jennifer and her team over the last few years. Jennifer is professional, extremely talented and down to earth individual. She is very kind and considerate of homeowners and works very hard to meet their goals and objectives.

She always comes in fully prepared, research done and a smile to ease the process. She has followed through on every commitment and I’ve seen time after time, how she manages to help ease the transition of sale and fulfill her contractual obligations in record time.

As a real estate professional myself, if I ever come across a situation where a real estate investor is needed, Jennifer is the first and only investor that I call. Not only does she truly care for homeowners, but she loves and understands architecture and maintains the integrity of the homes that she buys. Simply said, Jennifer has class. I can’t speak highly enough of her and her team.”

The Shenbaum Group, Inc.

“A true professional team who really do care about the client”

“Working with Jennifer & Lauren is working with a true professional team who really do care about the client, and a super job with fantastic results…I am a real estate agent who has been fortunate to have met Jennifer & Lauren & proud to have sold their homes once they have renovated them inside & out!

I get to see the clients and how they react up close & personal after touring one of there properties. The clients all react the same way & love the workmanship from the inside to the outside. Jennifer doesn’t miss a thing…. They really get it… I look forward to working with them on many more projects in the future!!!

It’s rare to truly find someone who still pays attention to all of the intricate details of what really needs to go into the work & craftsmanship of a quality job…Anyone purchasing a home renovated by Jennifer is purchasing an absolute winner…”

The Shenbaum Group, Inc.

“The transaction could not have gone any better”

“Jennifer and The Shenbaum Group were a pleasure to work with. Their communication is outstanding and to the point. The transaction could not have gone any better, it was so smooth I was actually waiting for something to go wrong but it didn’t. I highly recommend The Shenbaum Group to anyone, would love to do business with them again. OUTSTANDING service!!!”

The Shenbaum Group, Inc.

” I am very happy I found her company to buy my house.”

Jennifer is awesome! Professional and personable! I am very happy I found her company to buy my house. The house was in poor condition but she still paid the same amount she had quoted over the phone! A five-star experience all around!!”

The Shenbaum Group, Inc.

“Working with her was pleasant and a good experience.”

“My home buying experience with The Shenbaum Group has been exceptionally good. I represented myself with no agent. She and her team willingly showed me the house multiple times to make sure our family really liked the house before we made an offer. My initial offer was an email offer. Jennifer accepted the offer with a condition that I cross qualify with her mortgage agent. The mortgage agent was also exceptionally good and accepted a credit report that I had taken a day before to check my credit history. I wanted minimum hard inquiries as possible in my credit report and did not want her mortgage agent to run my credit report. Once cross qualified by her mortgage agent with credit report and salary slips, Jennifer wrote me a formal offer using California real estate forms (Zipforms is the software, if you want to make it yourself). I validated the offer with offer that I had while buying an earlier home and went ahead and signed it with 10K as an earnest deposit.

Now with a signed offer, Jennifer opened an escrow with Peninsular Escrow, a reasonable charging escrow office. I considered her mortgage agent, but shopped around and felt Wells Fargo was better for me on that particular day. The mortgage banks these days give a real run for their money and luckily for me, I had all paperwork and got it over in 2 days. Wells Fargo then initiated the appraisal process and it took a couple of days for the appraisal and appraisal report. During this process, Jennifer and her team were always co-operative and was ready to keep the house open for appraisal any time. The appraisal was completed within a week and the house appraised to my offer price. But since the house was bought and sold within last 12 months, Wells Fargo ordered a second appraisal. In the meantime, I wanted to wait for the second appraisal and be sure the home appraised to my offer price and then go for home inspection. But since time was running out, I decided to go with the home inspection and roof inspection before I knew the results of the second appraisal.

I requested Jennifer for a scanned blank C.A.R form RR (Request for Repair) which she readily emailed me. I formally made a word document with all the repairs that I needed and converted to a pdf document (pdf are non-editable documents) and forwarded to Jennifer through email along with updated C.A.R form RR. Jennifer accepted all the repairs and did each and everything that I asked for. In fact, I had missed chimney door in form RR and request her to do orally. She compiled gracefully. Most of the repairs had been completed before the close of escrow and she gave me a proof of invoice copy for each of the fix. The only 2 things that were done after the close of escrow were an electrical repair and fumigation and those were mutually accepted before the close of escrow.

For a week after escrow, she had her gardener take care of my garden and graciously allowed me to keep Gas, Electricity, Water & trash for a week until I moved in and transferred to my name. Working with her was pleasant and a good experience.”

The Shenbaum Group, Inc.

“I must say Jennifer is a calm insightful upfront buyer that goes the extra mile that most would rather not go.”

“The Shenbaum Group, Inc turned out to be just the company I needed when selling my home in Los Angeles. CA. Before calling them I had been through a bitter deal and thought that investor buyers were the new slugs of the business world. Then I reached Jennifer at the Shenbaum Group in Redondo Beach, CA. I must say Jennifer is a calm insightful upfront buyer that goes the extra mile that most would rather not go. Without a doubt, for me, the Shenbaum Group is a fair and concerned company that anyone will be happy to be working with. Their help was more than I expected during the entire sale.

The Shenbaum Group, Inc.

“Jennifer’s concern for us removed any worries or doubts from the process, from beginning to end.”

Jennifer stood out from the many potential buyers for our trust’s property. She was so professional that I had no doubt who I wanted to sell to, regardless of the final negotiated price. During the escrow process, The Shenbaum Group took care of everything and was always there to answer questions. Jennifer’s concern for us removed any worries or doubts from the process, from beginning to end… which was done fast and on time! I cannot recommend The Shenbaum Group highly enough!”

The Shenbaum Group, Inc.

“Jennifer is very easy-going, kind, patient, knowledgeable, responsive”

“We had the best experience working with Jennifer Shenbaum on several design projects (website, branding, etc).  Jennifer is definitely one of our favorite clients to work with.  Jennifer is very easy-going, kind, patient, knowledgeable, responsive, etc.  I could go on and on.  Working with Jennifer is a real treat and you’ll see the passion she has for her work.  We’ve also had the pleasure of working with Lauren who is very detailed and responsive.  You’ll absolutely love them! “

The Shenbaum Group, Inc.

“The interaction with them, during the sale of my property, exceeded my expectations.”

“Jennifer and The Shenbaum Group proved to be very professional, and trustworthy.  The interaction with them, during the sale of my property, exceeded my expectations. Jennifer from The Shenbaum Group, Inc., contacted me about my property.  Jennifer arranged to see the property and neighborhood. After her inspection, she made me an offer, sent me comps, a link to her company website, and proof of the funds available to cover the purchase price.  Jennifer offered a fair price for my property and her formal offer was simple and easy to understand.  Jennifer took care of everything regarding the property.  She made phone calls, submitted applications, scheduled inspections, worked relentlessly with the City to allow escrow to close prior to the required repairs by assuming the responsibility for the repairs.  She sent me copies of all documents and kept me informed.  Escrow closed on time, and as agreed. It was a pleasure working with Jennifer and The Shenbaum Group. If I had to rate them on a scale on 1 to 10, they would definitely be a 10.”

The Shenbaum Group, Inc.

“She was accommodating, fair and very generous.”

“My husband and I are so lucky to be living in a beautiful home that we bought from Jennifer at The Shenbaum Group.  Jennifer made the entire process so easy for us.  She was accommodating, fair and very generous. Jennifer was responsive and understanding and took care of every request that we had during our Escrow process.  Jennifer has a vision and cares deeply about customer service.  We cannot praise her enough.”

The Shenbaum Group, Inc.

“We were looking to sell our house quickly.  We contacted others that gave very low offers and a lot of pressure to close the deal.  When Jennifer came to our home she was very thoughtful and kind.  She gave us an offer far above the others.  When it came time to move, we had delays on our end and she was more than generous with extra time.  We would highly recommend The Shenbaum Group.”

The Shenbaum Group, Inc.

“My house needed major repairs and I did not want to put the time and money into it, so I decided to sell quickly.  I contacted a few other companies, but they either low balled me or were too flaky.  Jennifer got back to me right away and answered all my questions.  When she explained how easy the process was, I thought it was too good to be true and there must be a catch. No catch, just simple and straightforward.

Her customer service skills are top notch.  She always responds to emails and phone calls quickly, and she updated me more than the escrow company did.  She is a good listener and is very understanding and flexible about scheduling needs.  Because of my schedule, I regret I did not get to meet her in person.  She is super nice, caring and fair, qualities you would not expect in a cutthroat business such as flipping houses, but these qualities will guarantee her much success.”

The Shenbaum Group, Inc.

“She was upfront, honest and accommodating.”

“Jennifer Shenbaum from The Shenbaum Group provided a lovely product for us to sell and was also very easy to work with from the first meeting. She was upfront, honest and accommodating. Buyers were treated fairly and she cared about the details and product she delivered. I still get calls about her lovely home. I highly recommend her!

The Shenbaum Group, Inc.

“Let me just say that Jennifer Shenbaum is the most honest and trustworthy businessperson I have ever encountered.”

“I have never written an online review before. I am doing so now because of the extraordinary experience I had with Jennifer Shenbaum. Before I retired, I practiced business law for over 20 years and worked on hundreds, maybe thousands, of transactions. Let me just say that Jennifer Shenbaum is the most honest and trustworthy businessperson I have ever encountered.

I owned a second house in the Los Angeles area that I wanted to sell. The house had fallen into a state of substantial disrepair, so I decided to sell it “as is” to an investor, commonly referred to as a “flipper.”  A flipper is in the business of buying properties in subpar condition, putting in the money, time, energy, work and risk involved to bring them up to the necessary condition to sell (or perhaps, rent), hopefully at a profit, to “retail” buyers (or renters), i.e., people seeking a home to live in. The financial “win-win” in selling to an investor is that there are no brokerage commissions to deduct from the sales price (although the advantage of a broker is to make the process easier by dealing with the infinite amount of details involved in selling a house).

So, I went online and easily found a number of real estate investor websites seeking to buy single-family houses. I submitted several applications/questionnaires, and over the next several days my voice-mail and email were literally swamped with eager buyers. The competition in the flipping business is fierce. I met with every one of them at the house, including Jennifer.

Offers immediately started coming in my email. They were all very close in price, but they all raised issues: for some, the initial deposit was too low; some had longer escrow periods than I wanted; all of them wanted to split the closing costs; all of them wanted me to pay the transfer taxes (a not insignificant item and normally paid by the seller); they all used the onerous, really long standard realtor contracts, which are intended for retail buyers involving brokers, and then “marked them up” to reflect the significantly different circumstances of selling to an investor. This made me uncomfortable because it created a lot of legal ambiguities.

All the offers had an inspection contingency, meaning the buyer had a certain number of days (usually 5 – 7) to inspect the property and then ask the seller to fix specified things. If the seller refused, the buyer could walk from the deal. This made absolutely NO SENSE to me. The whole point of selling to an investor is to take a lower price precisely because you don’t want to do ANY repairs. I was concerned the buyers might just be using the inspection contingency to renegotiate the price while they had the property tied up in escrow.

The one exception was Jennifer. Selling to Jennifer Shenbaum eliminated every one of my concerns.

Her offer contained NO CONTINGENCIES, period. All I had to do was deliver clean title into escrow, she would put in the money, and we close. The closing was to take place in two weeks. She paid ALL closing costs, including the transfer taxes. (The only thing I would have to pay out of escrow would be my share of the pro-rated unpaid property taxes for the current property tax fiscal year). She told me she doesn’t use the standard form realtor contract, “because it’s basically written to protect the brokers,” a sentiment I fully shared. Her contract was one and a half pages long. Also, her offer matched the highest price I had received.

Unfortunately, some glitches in closing came from MY side, and instead of simply saying, “well that’s your problem,” she really helped me solve the problems. Other than that (again, which was on me), this was the easiest real estate transaction imaginable. All I had to do was sign the contract, sign the escrow documents, which reflected the simplicity of the deal, and wait two weeks until closing when the money hit my account. She took this on herself and fully relieved me of all of the innumerable details involved in a real estate sale.

Before I opened the email with my final closing statement from escrow, I couldn’t help feeling there would be some little extra charge in there, like “wire transfer fee” or something. Nope. The shortest escrow statement I’ve ever seen. Three lines:  purchase price, less property tax pro-ration, and net amount due buyer. And that’s the amount that hit my bank account.

As I said earlier, the flipping business is extremely competitive right now, and I am convinced she is simply going to cream the competition. She has a business model that basically takes ALL of her customers’ (buyers’) concerns involved in a house sale into account and SOLVES THEM:  No inspection contingency; no lengthy legal documentation; no uncertainty about escrow costs; quick closing; taking on herself all the little details; etc., etc.

If you’re thinking about selling your house to an investor, meet with several prospective ones, including Jennifer. I would be surprised if you didn’t sell to her.”

The Shenbaum Group, Inc.

“Jennifer was flexible throughout the whole obnoxious escrow phase and was helpful even after escrow closed!”

“Jennifer has a true passion for what she does: putting people into great homes! While she enjoys the process of fixing up houses and reselling them, I feel that at the core of her passion is getting people into a home that they love!  Jennifer was flexible throughout the whole obnoxious escrow phase and was helpful even after escrow closed!  Thank you, Jennifer, for our awesome home!  It rocks!”

The Shenbaum Group, Inc.

“Thank you to the Shenbaum Group for such a pleasant escrow transaction”

“Thank you to the Shenbaum Group for such a pleasant escrow transaction and selling us our lovely new home.  We can’t wait to enjoy many years here.”

The Shenbaum Group, Inc.

“Some other cash buyers might try to take advantage of the situation, but not Jennifer. “

“I can’t say enough about the straightforward and honest way I was handled by Jennifer. My condo had some major financial problems, which I disclosed to her, and she still made me what I considered a fair offer. Some other cash buyers might try to take advantage of the situation, but not Jennifer. The transaction was easy, and she really knows her business. I have recommended her to other people and I hope they will get in touch with her. They couldn’t get anyone better!”

The Shenbaum Group, Inc.

“Working with the Shenbaum Group, was the easiest task of all I had to deal with my mom’s estate.”

“My mom had passed away and left a house in reverse mortgage. I really didn’t have the emotional strength to deal with fixing up the house in order to put it on the market so I decided to offer it as a cash sale. Being new to this, I went to Google and called the first number, Jennifer called me much faster than I expected. After explaining my situation, we met at the house and I was immediately comforted by her kindness and knowledge. She even helped me understand some of the items on my mom’s loan statement. Working with the Shenbaum Group, was the easiest task of all I had to deal with my mom’s estate. Jennifer is very professional without using realty lingo that goes over a layman’s head. She kept me up to date during the whole process. Seeing how beautiful her team did with the renovations gave me a tremendous sense of closure. I will keep her contact information and recommend the Shenbaum Group to anyone who finds themselves in a position where time is crucial. Jennifer is fair and honest.”

The Shenbaum Group, Inc.

“They are professional and competent and such wonderful people.”

“Probably the best landlord I have ever had!! They are professional and competent and such wonderful people. They were always on top of all my needs for the rental property. It was a delight to be one of their tenants and hopefully when I am ready to purchase a property they will be willing to help me find my dream home. Thank you so much, Lauren and Jennifer!!!”

The Shenbaum Group, Inc.

“Kind, honest and supportive!”

“Jennifer and Lauren are the best!  Kind, honest and supportive!  Don’t hesitate to work with them if you’re in the market.”

The Shenbaum Group, Inc.

“The best way to describe it is Jennifer is there to help, assist, and negotiate to close the deal and make things right.”

“Background – Our family purchased a home from Jennifer after her team had made major renovations ($200K+ worth).

Deal Execution / Negotiation – If I could give more than 5 stars here, I would.  As in any RE deal, there is serious stress during negotiations and escrow.  The deal doesn’t just stop once escrow opens.  The best way to describe it is Jennifer is there to help, assist, and negotiate to close the deal and make things right.  It was a two-way street throughout the entire process.  It was amazingly pleasant to communicate with Jennifer during the process.  She never put up walls, never hid behind contractual wording, was always honest, and was always fair.  Of course, as a buyer, you should also be fair to expect the same form the seller.

Quality of Remodel – Let me start off by saying, most renovations, if not performed by myself, I’d give negative stars for.  With that high benchmark, I’d have to give 4.5 stars here.  The quality of most materials was top notch, there was no skimping on the materials.  The workmanship is good and up to standards.  With the amount of work and money, her team spent on the project, having only a few issues shows they ran a VERY well quality controlled process.

After Sale Experience – 5+ stars here.  Usually in RE, once escrow closes, parties part ways and there’s no more communication.  No so with Jennifer.  She really excelled here and followed up with us after the close.  She had her crew take care of several small issues I found only after moving into the house.

If given the chance, we would not hesitate to buy another home from her.  As RE investors go, she balances her returns with delivering quality and treating her buyers fairly.”

The Shenbaum Group, Inc.

“They are kind & trustworthy – highly recommended!”

“Without a doubt, The Shenbaum Group are the best landlords I have ever rented from! I’ve rented from Jennifer and her team, for over two years. They have excellent communication, respond quickly to any concerns or questions – and if anything goes wrong with the home – they fix it right away. Jennifer, Lauren, and her contractor, Carlos, are amazing. Recently Carlos came to our house to do preventative maintenance around the yard, in preparation for El Niño – they really care about their properties & their tenants, and it shows. I would not hesitate to do business with Jennifer and The Shenbaum Group. They are kind & trustworthy – highly recommended!”

The Shenbaum Group, Inc.

“If we could do it all over again I’m sure we would pick Jennifer again and again.”

“After making the difficult decision that it was time to sell some family property we contacted Jennifer, amongst a few other parties and began soliciting offers for the property.  The first thing that stuck out about Jennifer was her presence online and her verifiable track record.  Selling property is no small decision or easy process so it was important that we found someone we could trust.  We spoke by telephone and she came out the next day to check out the property.

After doing a quick walk-through/around we sat and she spoke with us about our motivations and what we wanted to see in the contract. A big difference from what we had previously experienced with other interested parties.  She left and assured us she would crunch some numbers and get us a written offer.  Oh, and she said we could close in as little two weeks, with the terms we wanted.  Sure enough, we received our written offer and were very happy with the terms.

In the end, we OBVIOUSLY chose Jennifer over the other parties. Not just because her offer came in where we wanted or her terms were the most favorable, but because she took her time and was sensitive to the situation.  Even after the sale she remained in contact and offered to help in any way she could and she did.

If we could do it all over again I’m sure we would pick Jennifer again and again.  Thank you, Jennifer! Thank you Lauren!..and thank you to the rest of the team for all your, help, understanding and patience.”

The Shenbaum Group, Inc.

“I chose to stick with Jennifer and I am extremely happy with that decision.”

West Covina Condo FixerAmazing, quick, professional, thoughtful and painless are the words I would use to describe this company. Jennifer and her team did everything she said she would and we closed in two weeks. She even beat another investor’s offer. I had other investors trying to get my business by telling me there are a lot of scam artists portraying themselves as honest investors, but I didn’t listen and I chose to stick with Jennifer and I am extremely happy with that decision. I found her company on Yelp, which is why I am leaving a review for her because this was really a painless process. She even gave me extra time to remove my things and forwarded my mail to me!  Thank you, Jennifer!”